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Return policy

If you have ordered the wrong item or if something does not meet your expectations, please feel free to contact us. We can likely supply the correct item for you. If you wish to exchange an item, we ask that you place a new order and return the original item according to our return procedure.

If you wish to cancel your purchase, private customers may do so within the 14-day "cooling-off period" without providing a reason. This period begins on the day you receive the product. You have 14 days from the moment you notify us of the return to send the product back. The product may only be returned if unused and, if possible, in its original packaging. You are responsible for the return shipping costs; alternatively, you may drop the item off at our store.

When a product cannot be returned:

- Parts are only accepted for return if they show no signs of installation and are therefore unused.
- Circuit boards and control boxes cannot be returned due to the nature of the item.
- Coffee cannot be exchanged for hygiene reasons.
- Custom-made items (hoses, etc.) and used or refurbished machines cannot be exchanged.
- Items supplied to order (item code OPBESTELLING) and second-hand parts (item code USED) are not accepted for return.

How to return a product:

- Please include your details/packing slip 
- Goods should preferably be returned in the original packaging used by D.R. Trading, or otherwise securely packaged to prevent damage. - Espresso machines and coffee grinders must be returned in their original packaging and should show only minimal signs of initial use or testing. Please do not seal boxes with duct tape.
- Send your package (preferably via PostNL) to:

D.R. Trading
Rotsoord 13
3523CL Utrecht

- We will refund the amount within 14 days using the same payment method you used for the original transaction.

The trader shall reimburse all payments made by the consumer, including any delivery costs charged by the trader for the returned product (provided the entire order is returned and excluding delivery costs for international orders), without delay but no later than 14 days following the day on which the consumer notifies the trader of the withdrawal. Unless the trader offers to collect the product themselves, they may withhold the refund until they have received the product or until the consumer provides proof of having returned the product, whichever occurs first. The trader will use the same means of payment for the refund as the consumer used for the initial transaction, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

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