Menu

FAQ and delivery information

- Shipping: Shipping costs are based on the weight and volume of the products.

All parts ar shipped as a parcel since 01-01-2020, due to new regulation we are not allowed to shipped parts in an envelope. 

For most EU countries we can ship till 20 kg for a fixed price, outside EU the cost depend on weight. You can see the shipping cost in your shopping cart.

If your country is not listed, please send us an email. We will add your county asap.

Our orders are shipped via PostNL with track and trace and will be delivered to the address you specify. We can not give directions about delivery time or anything else to our shipment company. Orders before 15:00 are shipped the same day basically. The delivery time varies per country.

- Minimum order amount: € 5,-

- Payment via Creditcard and PayPal. For PayPal payments we will charge €1,95.

- Warrenty: The warranty on new espresso machines and grinders is 24 months, assuming careful use and maintenance of the machine. The warranty on refurbished machines is 6 months, unless otherwise stated in the product description. Should a defect unexpectedly arise, we will endeavor to repair it as soon as possible.
Parts and accessories are covered by a 3-month warranty. This excludes electronic components, as defects in these can also result from incorrect installation and/or other underlying issues. If such components fail within a short period of time, it is advisable to investigate the underlying problem further.

- Frequently asked technical questions and instructions by brand on the right bottum of this page.

D.R. Trading B.V. Webshop

© 2014 - 2026 D.R. Trading B.V. Webshop | sitemap | rss | withdraw an order